Casablanca, Morocco
Head of Fulfillment- Jumia Services (Full-time)Whowe are:Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.Ourplatforms consist of our marketplace, which connects sellers with consumers,our logistics service, which enables the shipment and delivery of packages fromsellers to consumers, and our payment service, which facilitates transactionsamong participants active on our platform in selected markets. Through ouronline platforms, consumers can access a wide range of physical and digitalgoods and services, fashion, electronics, beauty products and also hotel andflight bookings or restaurant delivery.Withover 3,000 employees in 14 countries spanning across 6 African regions, Jumiais led by top talented leaders offering a great mix of local and internationaltalents and is backed by very high-profile shareholders. Jumia is committed tocreating sustainable impact for Africa. Jumia offers unique opportunities in avibrant and booming environment, creating new jobs, new skills, and empoweringa new generation. We are looking for talented people with a passion for Africato join our team and embark on our exciting journey!Jumia Services providesa complete e-commerce fulfillment platform through a network of our own-managedand third-party warehousing, order processing, and logistics service providers.Jumia Services combines the capabilities of our own and carefully selected 3PLpartners onto one seamless service offering, thereby offering the best servicesavailable in each of our markets through a one-stop-shop service interface.Head of FulfillmentDescription:Managementof Inbound processes and team= Daily allocation and monitoring of inbound tasks and duties.= Capacity planning and compliance management in line with monthly inboundvolume projection and schedule= Performance management including appraisals and team coaching.= Carry out regular 5S audits / spot checks to ensure quality of process andprovide clear and visible feedback on findings.= Continuous process improvement driven by suggestions on systemsimprovements= Liaise with appropriate departments (commercial team, vendor managementteam and finance department) on prioritization and reconciliation of items beinbounded.= Ensure 100% QC check and enforce proper packaging guidelines on all itemsto be inbounded= Escalate issues to senior management within an appropriate time frame andprovide warehouse management with end of day / shift handover information.Managementof Inventory processes and team= Performance management – ensuring out of stock is within monthly target, daily cycle count is carried out and reported.= Continuous storage capacity assessment and management.= Improve picking efficiency by enforcing standardization of SKUs storage= Ensure all items from inbound, order processing and aftersales are put-awayinto location within 3Hrs= Inventory lost management and control.= Carry out regular 5S audits / spot checks to ensure quality of process andprovide clear and visible feedback on findings.= Organize quarterly cycle count with finance and external auditors= Organize offline sales for defective and defective damaged items= Advise commercial team on aged and slow moving SKUs to be discounted andsold onlineManagementof Order fulfillment processes and team= Manages the order fulfillment process including Pick, Pack Ship of JumiaExpress orders and processing of Jumia Global orders.= Ensuring daily order processing activities are within SLA= Capacity planning in line with weekly volume projection and schedule= Prioritization of customer orders based on FIFO maximize customersatisfaction.= Responsible for managing the projection, utilization and storage ofpackaging materials= Escalate issues to senior management within an appropriate time frame andprovide warehouse management with end of day / shift handover information= Responsible for the management of daily order transactions and ensuresmooth operations amongst related departments i.e. inbound, inventory, Orderprocessing, Network, Jumia global etc.= Performance management including benchmarking with other countries,appraisals and team coaching.Costreduction= Continuously find innovative ways to reduce cost across all internaloperations department by increasing productivity as well as reducing lost dueto theft and damages of items= Improve efficient usage of work tools and material handlingProfile and skills required := Master’s degree in supply chain.= Minimum of 7 years experience in logistics, transportation or procurement.= Strong experience in operationnal management= Strong knowledge in domestic logistics market= Strong knowledge in MS OFFICE and POWER BI.What we offer := A unique experience in an international, entrepreneurial, yet structured environment= Unparalled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet services lines= The opportunity to be part of a team full of talented people with the best background